6 Old Eldon Square
Newcastle Upon Tyne
Tel: 0191 2302910
Office opening hours:
Mon - Sat 9:00 - 17:00
Closed on Sundays
Watch Genie retuns policy
In the unlikely event that you are not 100% satisfied with your purchase you may return your watch within 7 days provided the goods are returned in exactly the same condition that they were supplied.
The purchaser in liable for all return delivery costs and it is the purchasers responsibility that goods are fully insured in transit.
Watches ordered/altered to customer’s specification
(defined as those not held in stock).
Where a watch has to be ordered in response to a customer order, the watch will be registered to the customer by the authorised dealer. This represents an exemption to the distance selling regulations. The 7 day cooling off period does not apply.
You are entitled to return the item for refund in the following circumstances.