6 Old Eldon Square
Newcastle Upon Tyne
Tel: 0191 2302910
Office opening hours:
Mon - Sat 9:00 - 17:00
Closed on Sundays
Watch Genie terms and conditions
Once your payment has been received, where possible a member of the Watch Genie sales team will dispatch your watch that day. All watches are sent using Royal Mail Special Delivery and must be signed for upon receipt. Your watch will only be sent to a verified address.
Watch Genie will consider your watch to have been delivered upon a signature being given at a verified address.
Each watch travels through a secure network which is separate to the regular post. The progress of this delivery is monitored at every stage via a barcode tracking system. Accordingly, Royal Mail guarantees that your item will arrive between 9.00am – 1pm on the next working day. All our deliveries are insured independently for loss or damage. All delivery times and dates are estimations. Please ensure that your package is intact before signing for it.
Deliveries must be signed for by an adult (defined as person aged 18 or over) at the given address, once signed for responsibility for the order is transferred to the customer. All liability for loss, damage or theft is transferred from Watch Genie to the customer. Any parcel which has been damaged or tampered with should not be signed for and delivery should be refused.
All brand new watches are supplied with the manufacturer’s international warranty. In the exceptional case that a brand new watch is not supplied with manufacturer’s international warranty this will be made clear at the point of sale.
Watch Genie warranty
Where a watch is supplied with a mydreamwatch.co.uk warranty we guarantee that as long as the watch is used in the way it is intended, it will operate for the period of the warranty as it should were it a new watch.
For your convenience and safety we recommend you use PayPal, the safer and easier way to pay online, we can also accept cheques, however, the cheque must clear before we dispatch the watch to you, we will accept bank transfers, please speak to a member of our sales team for more details.
For those clients who do not have a PayPal account you may still use the PayPal payment option, simply follow online instructions as prompted and you may still enjoy the safe and secure protection of the PayPal system. Please contact a member of our sales team if you require any further assistance.
In the unlikely event that you are not 100% satisfied with your purchase you may return your watch within 7 days provided the goods are returned in exactly the same condition that they were supplied.
The purchaser in liable for all return delivery costs and it is the purchasers responsibility that goods are fully insured in transit.
Watches ordered/altered to customer’s specification
(defined as those not held in stock).
Where a watch has to be ordered in response to a customer order, the watch will be registered to the customer by the authorised dealer. This represents an exemption to the distance selling regulations. The 7 day cooling off period does not apply.
You are entitled to return the item for refund in the following circumstances.
Terms and Conditions
Dealer status and authenticity:
We are not authorised dealers for all of the manufacturers we feature on the site. The brand new watches that we sell are identical to those supplied by the authorised dealers. We act as agents for our customers in the purchase of watches ordered.
Every watch we sell has been authenticated by experts.
Definition of terms:
Brand new: these watches are sourced from authorised dealers and supplied with the manufacturer’s international warranty and all associated packing, instruction manuals and paperwork. Pre-owned: these watches have previously been owned. All ‘pre-owned’ watches have been given a full service prior to sale and carry a minimum of 1-years ‘parts & labour’ warranty.